Store information
Returns & replacements
Made-to-order products need a clear, evidence-based replacement process.
Eligible issues
Contact us within 7 days of delivery for a verified print defect, transit damage, or an item that does not match the Shopify order.
What to send
Include the order number, a clear photo of the full item, close-ups of the issue, and the outer packaging when transit damage is involved.
Custom-made items
Items made for a selected device or uploaded artwork are not returnable for a change of mind, an incorrectly chosen model, or artwork quality visible in the submitted file.
Resolution
After verification, the appropriate resolution may be a replacement, reprint, or refund to the original method, depending on the issue and Shopify order status.